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Integrating ChatGPT into your MSP practice offers numerous opportunities to enhance efficiency, improve customer service, and drive business growth while posing certain risks. Erick Simpson Tweet As an MSP, you continuously seek innovative solutions to help deliver exceptional value to your clients and stand out from the competition. One groundbreaking technology that has captured the…
Adjust Your Revenue Streams to Increase MSP Company Value at Exit… As an MSP, you’ve probably developed a broad product and service portfolio to meet your clients’ needs over time. Your service and solution stack may include product resale items such as hardware and software, and hourly labor-based services, such as projects, time and materials,…
Watch Now On Demand! The latest surveys and statistics all point to the same thing. When it comes to what MSPs are worried about most in 2023, ransomware is still #1. And no wonder … ransomware attacks are destructive and disruptive to client businesses and to the MSPs that serve them. So, creating great protection…
3 Questions to Improve Staff Satisfaction and Morale, and Reduce Churn I just kicked off a new team-building engagement with an MSP client and wanted to share some takeaways while they are still fresh in my mind that may help you improve your staff’s morale, confidence, and retention, and build a highly satisfied, high-performing team….
A good MSP business plan guides you through each stage of starting and managing your current practice, and acts as a roadmap to structure, run and grow a new one. Erick Simpson Tweet In the early 2000’s I transformed the IT practice I launched in 1997 into one of the first MSPs in the industry,…
All of us at ErickSimpson.com wish you Happy Holidays and a Joyful New Year! Spend More Time With 5 People Smarter Than You Have you ever heard the motivational speaker Jim Rohn’s quote, “You are the average of the five people you spend the most time with”? I’ve also heard this adapted as: “Show me…
We are thankful for so much this year and wish you all a Happy Thanksgiving! Truing Up Pricing for Legacy Clients One of the challenges of growing your MSP business profit is the struggle to “true up” or align your legacy clients’ service rates with your current prices for new clients. In working with MSPs,…
It’s Time To Fire Some Customers… As I write this, it’s Q4 of 2022, and the year isn’t material to my thoughts here, but rather the time of year. If you’re like many MSPs, the fourth quarter of the year begins your preparations to renew expiring Managed Services agreements with your clients to continue your…
Watch Now On – Demand! Let’s face it – it’s not easy getting all your clients on the same page with you on Cybersecurity. And it’s tough to come up with your minimum, required offering that you must get all of your clients to say yes to. And now, there is simply too much risk…
Watch Now On-Demand! Join me, MSP leader Michael Tanenhaus, and Acronis’ own Jeff Hardy to learn how to reduce your and your clients’ cyber risk in the era of ransomware and log4j. Cybercrime is now a trillion-dollar industry unto itself worldwide. The costs are staggering, forcing some cyber insurance carriers to leave the market entirely…
There isn’t a day that goes by that I am not putting in place what I learned from Erick and his team. I wanted you to know that you have made a big difference in my and my family's life. Thank you.
- Brian Page Director of Managed Services, Structured Communications Systems
Join me on Thursday, May 9th, along with Ben Jones, sales engineer for SaaS Alerts, and SaaS Alerts partner Buddy Pitt, vCSO at Logically, to walk you through this rapidly emerging threat that takes Business Email Compromise (BEC) to a new level. This timely webinar will educate you not only on the new threat of token hijacking but also how it works, how to identify and protect against it, and how to make more MRR by doing so.
BONUS: 3 Lucky Attendees Will Win a $100 Amazon Gift Card!