Service Dispatch Best Practices

Service Dispatch Best Practices
During this critical service improvement session, MSP Expert Erick Simpson focuses on one of the most critical activities for service delivery profitability – the dispatch function. Proper management and scheduling of billable resources will increase utilization, profitability and client satisfaction. This session reveals best practices for proactive remote maintenance support, reactive and scheduled onsite services, dispatch management of technical resources, and effective communication techniques between all affected parties to maintain SLAs and client satisfaction.

Attend and Learn:

• Why the Service Dispatch function is like Air Traffic Control
• The specific activities and functions of a Service Dispatcher
• How a Service Dispatcher increases technician utilization and customer satisfaction
• When to hire a dedicated Service Dispatcher

Session attendees receive the following MSP Mastered® tools by Erick Simpson: The Service Dispatch Process Best Practices Guide