It's one thing to document your client networks - a critical process that can increase service efficiencies 30% or higher - but how do you securely store, share and update it?
Your techs, engineers and customers need access to their documentation, but how do you manage access rights, change control and maintain an effective audit trail?
That's what we'll be sharing during this security-enhancing, efficiency-improving, margin-growing business improvement Webcast - so register now!
Webinar Thursday March 21st @ 8am PST / 10am CST / 11am EST
All Attendees Get My Best-Seller "The Best NOC and Service Desk Operations BOOK EVER!
Attend this Webinar and get a download of the fourth publication in my best-selling MSP Mastered™ Series, at 476 pages, The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical business service delivery business units.
About Erick Simpson
Co-founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement, Erick Simpson is a strategic technology business growth and MSP Transformation specialist and one of the most prolific, recognized and sought-after business improvement and transformation experts, authors and speakers in the industry.
With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business transformation consulting engagement outcomes.