To reduce costs, improve performance and efficiencies and drive more profit to the bottom line, best in class MSPs utilize a means to regularly measure the performance of their NOC and Service Desk. This measurement must focus on capturing meaningful data and displaying it in a simple to understand manner. This data will become the Key Performance Indicators (KPIs) by which performance will be measured, goals set against and bonuses and commissions designed and implemented to help realize.
During this service transformation session, MSP service delivery expert Erick Simpson reveals how to determine the critical KPIs to measure and analyze for service delivery performance improvement.
Session attendees receive the following MSP Mastered® tools by Erick Simpson: Service Delivery KPI Dashboard