MSP MASTERED® LEVEL 2- Service Desk Management for Continual Improvement

During this service transformation session MSP service delivery expert Erick Simpson focuses on the function of the service desk and its role in the service delivery process. Topics include effective service desk design, tools and technology requirements, roles and responsibilities of service desk staff, dispatchers and service managers, service desk day-today procedures, telephone and email communications standards, SLA guidelines and remote and onsite service delivery best practices.

Session attendees receive the following MSP Mastered® tools by Erick Simpson: Tools Necessary for Managed Services Delivery White Paper

Your Speaker

Erick Simpson

Founder and Chief Strategist