MSP MASTERED® LEVEL 2- New Client On-Boarding by the Numbers

This session focuses on developing and implementing an effective, efficient 3-phase on-boarding process for new clients to meet client and end user expectations and facilitate more profitable future service delivery. During this service transformation session, MSP service delivery expert Erick Simpson covers provisioning, training and go-live processes for a new client in depth. Topics include setting up a client’s account in all required service delivery systems, deployment of tools and agents for monitoring, patching, updating and remote access, communications and reporting protocols and instruments, service delivery processes and SLAs and additional turn-up, training, and go-live considerations.

Session attendees receive the following MSP Mastered® tools by Erick Simpson: 117 Step, 3 Phase New Client On-Boarding Checklist

Your Speaker

Erick Simpson

Founder and Chief Strategist