In Erick Simpson’s 3 page Service Dispatch Process White Paper, you will find information to help you understand proper techniques and best practices for the Service Dispatch role in the service delivery process.

Contents:

1. Introduction
2. The Service Dispatch Process
3. Manage Scheduling of all Technical Resources
4. Continuously Monitor General Service Board to Identify New Requests
5. Continuously Monitor Individual Service Boards or Queues to Manage SLAs
6. Continuously Manage and Conduct Consistent Communications to Keep All Parties Affected by Incidents Related to Service Requests Apprised of Status
   Manage reporting for effective service delivery performance
7. Conclusion