Erick Simpson’s 15 page Infrastructure, Service Desk and NOC Requirements for Managed Services Delivery White Paper provides information to help you build a successful Managed Services delivery strategy.

Contents:

1. What deliverables comprise a Managed Services Offering?
2. Remote Monitoring and Management
3. Service Desk
4. Infrastructure requirements to support Managed Services delivery
5. At the Managed Service Provider’s location
6. Environmental requirements
7. Network Operations Center
8. Data Center
9. System requirements
10. Operating Systems and Software
11. Communication requirements
12. Protocols
13. Security
14. Connectivity requirements
15. Broadband
16. Remote access
17. Environmental requirements at the client’s location
18. System requirements
19. Hardware
20. Operating Systems and Software
21. Communication requirements
22. Protocols
23. Security
24. Connectivity requirements
25. Broadband
26. Remote access