SAVE 20% Erick Simpson’s Best NOC and Service Desk Operations BOOK EVER! Bundle includes a PDF of the book, his Service Dispatch & MSP Requirements White Papers
THESE ARE DOWNLOADABLE PRODUCTS – NOT PHYSICAL PRODUCTS
Includes 3 Killer Downloads!:
Download #1: The Best NOC and Service Desk Operations BOOK EVER! Book PDF
The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical business service delivery business units.
The fourth publication in Erick Simpson’s best-selling Managed Services Series, The Best NOC and Service Desk Operations BOOK EVER!, this comprehensive resource documents and discusses best practices for NOC and Service Desk infrastructure design, tools and technology, deliverables, pre-requisites for service, agreements and addendums, SLAs, processes, clients, management and outsourcing considerations all geared to help your organization or business unit increase efficiencies and net profitability while reducing risk and mitigating pain for you and your clients and end users.
Whether you are looking to build out your NOC and Service Desk from scratch, are interested in learning how to effectively outsource and manage specific components of these units, or simply wish to evaluate the processes you currently employ in your own NOC and Service Desk, this reference will teach you how to improve processes, maximize efficiencies and increase client satisfaction – all while improving your bottom line!
The Best NOC and Service Desk Operations BOOK EVER! includes everything you’ll need to:
This resource has been highly requested by solution providers, internal IT departments and channel organizations worldwide, and fills the void for a NOC and Service Desk-specific work for the IT industry covering design, tools, deliverables and hiring, compensating, training and managing staff; along with processes, client on-boarding and management processes, outsourcing to 3rd party fulfillment partners and service delivery.
Includes nearly 30 downloadable forms, tools and educational webcasts.
Download #2: Erick Simpson’s The Service Dispatch Process White Paper
In Erick Simpson’s 3 page Service Dispatch Process White Paper, you will find information to help you understand proper techniques and best practices for the Service Dispatch role in the service delivery process.
Download #3: Erick Simpson’s Infrastructure, Service Desk and NOC Requirements for Managed Services Delivery White Paper
Erick Simpson’s 15 page Infrastructure, Service Desk and NOC Requirements for Managed Services Delivery White Paper provides information to help you build a successful Managed Services delivery strategy.
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