We were introduced to Erick Simpson about 10 years ago and he helped us make improvements in specific areas like service delivery, marketing, helpdesk, project management, sales and sales engineering. We really had a great experience with Erick and about 2 years ago we had some customer satisfaction growing pains and had another engagement with Erick, who really helped us focus on service delivery...back then our recurring revenue was at $300k per month and now it's over $500k and we have the highest satisfaction rates we've ever had. He's someone that can be your mentor or go to person now, but even 5 years in the future...

Working together as a team we really put together some amazing things...we just exploded and were able to pay off six figures of debt in a year with profitability in the bank. And then we became a target of acquisition and were attractive to multiple companies. Erick helped me out throughout the process and it got to a point we decided to move forward with the acquisition and it worked out fantastic. There's so much value in what he brings to the table and his experience that it's definitely one of the better decisions I made for the business, no doubt.

In about 10 years we completed 15 acquisitions. We've actually engaged Erick 3 or 4 times at least in different aspects - it's been everything from helping us with due diligence of acquisitions to integration of acquisitions, we've brought him on to help with our sales and operations processes and we're in the middle of engagement with him of improving our service desk response and resolution and our processes there. I've been really impressed with Erick's consultative knowledge, capacity and availability in all of those engagements. I consider Erick an industry expert and we really appreciate the level of expertise that he's brought to our organization.

I came across a newsletter from Erick and is struck a nerve. I set up a meeting and thought his ideas and structure for how to analyze the parts of the business and improve them one by one was a great idea and exactly what we needed. We flew him in for a day and he met with different staff members and had conversations and at the end he sent me a pretty long laundry list of all the things that were wrong with us. From there we changed many, many things and seen significant increase of clients and efficiency of our operations. We've expanded worldwide and are hiring staff all over the world. We've been able to generate multiple times over what we've spent with Erick. Now we're calling him again to re-engage him in a different capacity.