Technical Webinar: Increase Service Desk Efficiency by 50%
March 10th @ 8am PT
The pandemic has dramatically accelerated the adoption of the cloud, Microsoft Azure, and Teams for your customers with no end in sight, forcing you to react to this shift by adjusting your service delivery processes and strategy. Hopefully, you’re one of the few MSPs that have succeeded in taking full and complete advantage of this opportunity.
But if you’ve struggled with simplifying and reducing the time, cost, and complexity of delivering your onboarding, incident management, and ongoing maintenance services, this technically focused session will provide you the insight and strategies to overcome these hurdles.
Join me as I reveal the blueprint that my top-performing MSP partners use to realize a 50% or better improvement in cloud service efficiencies and profits in their overall service delivery; and specifically in their service desks, and how they are reinvesting these profits into their existing teams to improve morale, ward off churn and delay the need to hire costly new staff.
This must-attend session will include technical deep-dives and demos with specific strategies and how-to’s to increase your service desk efficiencies that you can implement immediately!
This Webinar is for Technical Business Owners, Leaders and Teams Only.
During this session (the second of our four Webinars in this series), I will:
- Reveal the top challenges MSPs face in client on-boarding and ongoing service delivery and management and how to solve them
- Share the processes and tools that simplify, automate and scale your Cloud, Azure, and Teams services with less staff while improving tech satisfaction and morale
- Present my proven new client on-boarding, platform optimization, and service desk incident lifecycle management process that has improved Erick’s partners’ service desk efficiencies by up to 50%
- Host a panel conversation with 2 high-performing MSP partners that is executing these strategies and include you in a Q&A session with them during this valuable session
BONUS: All attendees to this must-attend technical Webinar will receive my brand-new MSP Mastered® BP Guide: “Maximizing MSP Service Delivery Efficiency on the Service Desk: Platforms, Processes and Procedures”