– Video Training: Consultative Managed Services Service Delivery
– Video Training: Service Desk Best Practices
– Video Training: Problem Management Best Practices
– Video Training: Day to Day NOC and Service Desk Service Delivery Blueprint
– Video Training: Onsite Service Delivery Best Practices
– Video Training: Service Dispatch Best Practices
– Video Training: Running Your NOC and Service Desk by the Numbers
– Video Training: Project Management A Step-by-Step Walkthrough
– Video Training: Project Planning for Successful Cloud implementations
– Video Training: Server Migration Project Planning Walkthrough
– Video Training: Service Go-Live With New Clients
– Video Training: The Role of the Project Manager
– Video Training: The Role of the Project Coordinator
– Training Course Slides
– Download: My Infrastructure, Service Desk and NOC Requirements for Managed Services Delivery
– Download: My Processes and Procedures Necessary for Managed Services Delivery
– Download: My Project Change Order Request
– Download: My Project Management Plan Acceptance Agreement
– Download: My Project Management Process White Paper
– Download: My Project Phase Overall Project Acceptance Form
– Download: My Service Delivery Business Unit Stop Signs KPI Dashboard
– Download: My The Service Dispatch Process White Paper