Managed IT Services MSP Statement of Work – SOW



For Managed IT Services. The Statement of Work or SOW clearly documents the items included in its particular service offering, deliverable or implementation, including SLAs, minimum requirements and exclusions. Used in conjunction with a Master Services Agreement or MSA for a first-time client engagement, additional SOWs are used to sell new; or modify existing services during the lifetime of a client relationship. For example, for the first service sold to a client, they will countersign the MSA and a SOW for that service. For additional services sold, or adds or modifications to the original SOW, the client will simply countersign additional SOWs. Using a one-time MSA along with SOWs shortens the total amount of additional paperwork needed to continue delivering new projects and services to a client during the lifetime of the relationship. This document is editable and can quickly be completed by tabbing through the required fields to complete them.