THESE ARE DOWNLOADABLE PRODUCTS – NOT PHYSICAL PRODUCTS
Includes 3 Killer Downloads!:
Download #1: The Best IT Service Delivery BOOK EVER! Audiobook (Delivered as a Series of MP3 Files)
The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering I.T. and technical services to end-customers through 4 types of service delivery models Hardware Warranty, Break-Fix, Professional and Managed Services.
The third publication in Erick Simpson’s best-selling Managed Services Series, this comprehensive resource details best practices for service delivery, including a description of each service model and strategies for maintaining or maximizing each model, as well as migrating from one service model to another.
Covering service pricing and positioning, service delivery, hiring and compensating and training staff and maximizing customer trust, satisfaction and loyalty, this resource is certain to become a key reference manual in your organization. This book reveals how to successfully deliver I.T. Solutions and Managed Services to become a Trusted Advisor to your clients.
These methodologies have helped thousands of Solution Providers tremendously increase their revenues. The Best I.T. Service Delivery BOOK EVER! applies the most highly effective I.T. and Managed Services delivery techniques ever developed to increase your efficiencies, client relationships and revenue, and provide a roadmap to migrate from one service delivery model to another!
It includes everything you’ll need to:
- Identify or establish your current service delivery model
- Understand key characteristics and important considerations for each service delivery model
- Determine whether you are in Build, Maintain or Maximize mode, and if you are ready to Migrate
- Recognize the key staff necessary for each model and mode
- Create an effective hiring, compensation, and training process for all staff
- Improve customer satisfaction, become a Trusted Advisor and sell more solutions and services to your clients
This resource has been highly anticipated by solution providers and channel organizations worldwide, and fills the void for a service-specific work for the I.T. industry, covering hiring, compensating, and training staff; along with project management, quoting and service delivery for 4 service provider groups.
Includes nearly 30 downloadable webinars, forms, tools and collateral!
Download #2: Erick Simpson’s 117 Step New Client On-Boarding Checklist
Erick Simpson’s 117 Step, 3 Phase New Client On-Boarding Checklist helps you follow a proven, best-practices based step-by-step process to On-Board new clients, and Re-On-Board current clients to increase efficiencies and increase client satisfaction.
Download #3: Erick Simpson’s The Project Management Process White Paper
In Erick Simpson’s 13 page Project Management Process White Paper, you will find information to help you understand proper techniques and best practices for the Project Management role in the service delivery process.
- The Project Management Process
- Project Planning
- Project Objectives
- Project Provisioning
- Project Implementation and Management
- Project Completion
- Project Implementation Process Checklist
- Kickoff Meeting Project Plan Acceptance Agreement
- Project Change Order Request
- Project Phase and Overall Project Acceptance Agreement