I'd like to invite you to attend my next MSP Mastered® Webinar titled: "How to Increase Efficiencies & Profits: Processes, Roles and KPIs".
When: Tuesday, July 16th @ 10am PST / 1pm EST
Along with Luis Giraldo from IT Glue, I'll be covering what best-in-class MSPs focus on in terms of identifying, capturing and analyzing key data points for continual service improvement.
I'll share the most important KPIs for service desk, NOC and financial performance, along with clear-cut roles and responsibilities of your help desk and NOC technicians and service dispatcher.
I'll even deep-dive into a rock-solid incident management and escalation process that eliminates SLA creep and improves client satisfaction.